Responsible Gaming

Responsible gaming at Wanted Win Casino on wantedwinbet-au.com is based on the principle that online gambling must remain a form of entertainment, not a way to earn income or solve financial difficulties. The purpose of this page is to help you make informed, conscious decisions about when, how and how much you play, and to recognise early signs that your gambling may no longer be under control.

Wanted Win Casino provides a range of tools and procedures designed to support safe play, including financial and time limits, reality checks, temporary breaks and self-exclusion options. Our support team is available to assist you in configuring these tools, to respond to concerns about your gambling behaviour, and to direct you to independent specialist organisations in Australia and overseas when professional help is needed.

Risk Awareness

Online gambling involves risk. You may lose the money you stake, and there is no guarantee that you will win back any losses. For customers in Australia, Wanted Win Casino operates under a Curaçao licence and not under Australian law, which means you must take particular care to protect yourself and only gamble with money you can afford to lose.

Possible signs of problem gambling

• Spending more time and money than planned: Frequently exceeding your intended budget, chasing losses, or depositing again immediately after a loss.
• Preoccupation with gambling: Thinking about the casino while at work, study or with family; planning your next session or how to fund it.
• Increasing stakes: Gradually raising bet sizes or deposit amounts to feel the same level of excitement.
• Gambling to escape: Using gambling to cope with stress, anxiety, depression, loneliness or financial pressure.
• Hiding behaviour: Lying to family or friends about how much you gamble or how much you have lost, or using secret payment methods.
• Financial difficulties: Borrowing money, using credit cards for deposits, missing bills or selling personal items to fund gambling.
• Emotional distress: Feeling guilt, shame, irritability, anxiety or depression related to gambling, yet continuing to play.

Self-assessment questions

If you are concerned about your gambling, consider the following statements. Answer "yes" or "no" to each:

• I often spend more time or money gambling on wantedwinbet-au.com than I originally intended.
• I gamble when I feel stressed, sad, anxious or bored to improve my mood.
• I have tried to cut down or stop gambling but found it difficult or impossible.
• I have lied to family, friends or colleagues about how much I gamble or lose.
• I use borrowed money, credit cards or essential funds (for rent, bills or food) to gamble.
• My gambling has caused problems in my relationships, work, study or finances.
• I feel restless, irritable or low when I cannot gamble, or when I try to take a break.

If you answered "yes" to two or more of these statements, your gambling may be at risk of becoming harmful. We strongly encourage you to use the tools described below and to contact a professional support service listed in the Support Resources section.

Limits & Tools

Wanted Win Casino offers a range of safer gambling tools on wantedwinbet-au.com to help you stay in control. These tools are provided under our Curaçao licence (No. 8048/JAZ2020-013) but are designed to reflect recognised best practices for Australian players. All limits are applied to your account only and do not replace your own responsibility to manage your finances.

Deposit limits (daily, weekly, monthly)

You can set personal deposit limits that restrict how much you can deposit over specific periods. To set or modify these limits:

1. Log in: Sign in to your Wanted Win Casino account on wantedwinbet-au.com using your usual credentials.
2. Access the Responsible Gaming area:
   • Go to "My Account" (or your profile icon) in the main menu.
   • Select "Responsible Gaming" or "Limits & Controls" from the available options.
3. Choose "Deposit Limits": You will see fields for:
   • Daily deposit limit (e.g. AUD 100 - 300 for most casual players);
   • Weekly deposit limit (e.g. AUD 300 - 1,000);
   • Monthly deposit limit (e.g. AUD 1,000 - 3,000 or another amount you can afford).
4. Enter your limits: Type the maximum total amount in AUD that you are prepared to deposit in each period. We strongly recommend choosing conservative figures that fit comfortably within your disposable income.
5. Confirm and save: Review the information and click "Save" or "Confirm". In most cases, decreases take effect immediately while increases may be subject to a cooling-off period (typically 24 hours or longer) before they apply.

Once a limit is reached, further deposits for the relevant period will be blocked. You will receive an on-screen message explaining that your limit has been met.

Time and session limits

To help you manage the time you spend gambling, the platform may provide session tools such as timers and reality checks:

• Session timer: In the Responsible Gaming section of your account, you may set a maximum session length (for example 30, 60 or 120 minutes). When this time is reached, you will receive a notification and may be logged out or invited to take a break before continuing.
• Reality check pop-ups: You may enable regular on-screen messages (for example every 30 or 60 minutes) summarising your current session time, bets and net result, reminding you that you can log out or take a break.

To enable these tools:

1. Go to "My Account" > "Responsible Gaming".
2. Select "Session Limits" or "Reality Checks".
3. Choose the desired interval or maximum session duration from the available options.
4. Save your preferences. Changes generally apply from your next log-in session.

Short breaks ("Time-Out")

If you need a brief pause from gambling, you can activate a Time-Out function, which temporarily suspends your ability to deposit and wager. Typical Time-Out periods are between 24 and 72 hours.

1. Open the Time-Out tool: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Cooling-Off".
2. Select the duration: Choose a period such as:
   • 24 hours;
   • 48 hours;
   • 72 hours.
3. Confirm your choice: Carefully read the description of the consequences. Tick the confirmation box indicating that you understand you will not be able to play during the selected period, and click "Activate Time-Out".
4. During the Time-Out: You will be unable to place bets or make deposits. You may still be allowed to log in to review your account and request withdrawals, depending on technical configuration at the time.

We recommend using a Time-Out immediately if you feel you are losing control, chasing losses, or experiencing strong negative emotions while gambling.

Self-Exclusion

Self-exclusion is a stronger, formal agreement between you and Wanted Win Casino that you will not gamble on wantedwinbet-au.com for a specified period. It is intended for players who believe they are at risk of, or are already experiencing, gambling-related harm. Self-exclusion is available in temporary forms (minimum six months) and as a permanent or lifetime measure.

How to activate self-exclusion

1. Log in to your account: Access your Wanted Win Casino account on wantedwinbet-au.com.
2. Navigate to the Self-Exclusion section:
   • Click "My Account" or your profile icon.
   • Select "Responsible Gaming".
   • Choose "Self-Exclusion" or "Self-Exclusion & Account Closure".
3. Select the exclusion period: You will typically be offered several options, for example:
   • 6 months;
   • 12 months;
   • 24 months;
   • Lifetime (permanent ban from using your account).
4. Review the terms: Carefully read the description of self-exclusion, including the fact that you will not be able to access your account for gambling during the selected period and that early reactivation will not be permitted.
5. Confirm your decision: Tick the box confirming that you are choosing to self-exclude and that you understand the consequences. Click "Confirm" or "Submit". You may be asked to reconfirm via email.
6. Contact support if needed: If you cannot access the Self-Exclusion section, you may request exclusion by contacting customer support via live chat or email and clearly stating:
   • Your full name and registered email;
   • Your wish to self-exclude;
   • The desired period (minimum six months up to lifetime).

Consequences of self-exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in for gambling purposes. In some cases, restricted access may be allowed solely for withdrawal requests and account verification, but you will not be able to deposit or wager.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails, SMS messages or push notifications relating to gambling.
• Existing balance: If you have a real-money balance at the time of self-exclusion, you may request a withdrawal of those funds, subject to verification, payment processing rules and any outstanding contractual obligations (such as bonus terms or turnover requirements described in the Terms & Conditions).
• Bonuses and promotions: Any active bonuses, free spins or promotional offers linked to your account may be cancelled when self-exclusion takes effect, in accordance with the bonus terms published on wantedwin.com/bonus-terms.
• New accounts: You must not attempt to open new accounts with Wanted Win Casino or related brands during a self-exclusion period. If we identify such accounts, they may be closed and any winnings may be voided in accordance with our Terms & Conditions.

After the self-exclusion period

For temporary self-exclusions (for example 6 or 12 months), your account will not automatically reopen for play at the end of the period without further checks. In most cases:

• You must contact customer support and formally request reinstatement.
• A cooling-off period and additional verification may apply before any decision to reactivate your account is taken.
• Wanted Win Casino reserves the right to refuse reopening an account if there are reasonable grounds to believe that you remain at risk of gambling harm.

For lifetime self-exclusions, account reactivation will not normally be permitted.

Support Resources

Professional, independent help is available if you are worried about your gambling or the gambling of someone close to you. The following services are not affiliated with Wanted Win Casino and can provide confidential advice, counselling and crisis support. Information is provided to assist Australian players, but you should check each service's website for the most current details.

Local support for Australia

• Gambling Help Online (Australia-wide)
  Phone: 1800 858 858 (free call from within Australia)
  Website: gamblinghelponline.org.au
  Hours: 24 hours a day, 7 days a week (phone and online counselling)
  Languages: English; interpreters available on request.
• Lifeline Australia
  Phone: 13 11 14
  Website: lifeline.org.au
  Hours: 24/7 crisis support for emotional distress and suicidal thoughts
  Languages: English; translation services may be accessible.
• Beyond Blue
  Phone: 1300 22 4636
  Website: beyondblue.org.au
  Hours: 24/7 mental health support (online chat and phone)
  Languages: English.
• State and Territory Gambling Help Services
  Each Australian state and territory funds local gambling counselling and support services, including face-to-face counselling and financial counselling. You can access these through Gambling Help Online or your local health department website.

International support organisations

National self-exclusion schemes (for reference)

Wanted Win Casino is not registered with national self-exclusion schemes that apply only to locally licensed operators in certain countries. However, you may consider using these schemes if you also gamble with operators licensed in those jurisdictions:

• United Kingdom - GAMSTOP
  A free national self-exclusion scheme for UK-licensed online gambling websites.
  Website: gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  A national register allowing individuals in Spain to prohibit their access to licensed gambling operators.
  Information: through the Spanish Directorate General for the Regulation of Gambling (DGOJ).
• Other countries: Many jurisdictions provide their own exclusion registers. If you reside outside Australia, please check your national gambling regulator's website.

Blocking software and device-level tools

To supplement the account-based tools offered by Wanted Win Casino, you may wish to install third-party blocking or filtering software to restrict access to gambling websites and apps across your devices. Examples include:

• Gamban - Software that blocks access to most gambling sites and apps on supported devices.
  gamban.com
• BetBlocker - A free tool that allows you to block access to thousands of gambling websites for a chosen period.
  betblocker.org
• Operating system and router controls: Many devices and internet routers allow you to restrict categories of websites (such as gambling) or to implement parental controls.

Family and friends support resources

Problem gambling affects not only the person who gambles but also family members and close friends. The following resources may help those supporting someone with a gambling issue:

• Gambling Help Online - For Families and Friends
  Information, online forums and counselling specifically for affected others.
  gamblinghelponline.org.au/for-families-and-friends
• SMART Recovery Australia - Support groups (including for family and friends) focusing on behaviour change.
  smartrecoveryaustralia.com.au
• Financial counselling services: Free financial counselling is available in Australia through the National Debt Helpline (1800 007 007) and related services.

All the services listed above are independent from Wanted Win Casino. Contacting them is confidential, and using them will not negatively affect your relationship with Wanted Win Casino.

Help for Family

If you are worried about a family member or friend who uses wantedwinbet-au.com or other gambling services, you may feel stressed, angry or helpless. It is important to look after your own wellbeing and to approach the situation carefully.

How to start a conversation

• Choose the right moment: Speak when the person is sober, not currently gambling, and when there are few distractions.
• Use non-judgmental language: Focus on how their behaviour affects you and others rather than accusing or blaming. For example, "I'm worried about you" rather than "You are irresponsible".
• Listen actively: Allow them to explain how they feel. Avoid interrupting or arguing about specific amounts of money lost.
• Encourage support, do not force it: Suggest contacting a professional or using the tools on wantedwinbet-au.com, but recognise that the person must ultimately decide to change.

Engaging them in support

• Offer to explore options together on this Responsible Gaming page, including deposit limits, Time-Outs and self-exclusion.
• Suggest completing a self-assessment test or contacting a helpline like Gambling Help Online (1800 858 858) together.
• Propose a joint visit to a counsellor, financial adviser or support group.

Support networks for families

• Gambling Help Online forums and chats - Dedicated sections for family and friends to share experiences and receive guidance.
  gamblinghelponline.org.au/forums
• Relationships Australia - Counselling for couples and families dealing with conflict, including gambling-related issues.
  relationships.org.au
• SMART Recovery Family & Friends meetings - Group meetings and online options for those supporting someone with addictive behaviours.
  smartrecoveryaustralia.com.au

Recommended next steps

• Encourage the person to use account tools on wantedwinbet-au.com such as deposit limits, Time-Out or self-exclusion.
• Seek advice from a psychotherapist, psychologist or counsellor experienced in gambling harm. Your GP can provide referrals.
• Use national hotlines (for example Gambling Help Online and Lifeline) to discuss your situation and obtain tailored guidance.
• Protect your own finances by separating bank accounts and limiting shared access to credit where necessary.

Operator's Commitment

Wanted Win Casino, operated on wantedwinbet-au.com by Dama N.V. under Curaçao licence 8048/JAZ2020-013, is committed to promoting safer gambling and reducing the risk of harm to players. While Australian consumer protection laws do not apply to this service, we follow internal procedures designed to align with recognised international standards.

Internal risk monitoring

Subject to applicable data protection laws, we may review player activity patterns to identify indicators of potential gambling-related harm, including but not limited to:

• Rapid or repeated deposits within a short period, especially following significant losses.
• Frequent use of maximum bet sizes or sudden increases in average stake.
• Extended or continuous playing sessions without breaks.
• Multiple failed deposit attempts or signs of financial distress.
• Repeated use of the self-exclusion or Time-Out tools followed by quick attempts to return.

These checks are automated or manual reviews intended purely for responsible gaming purposes and to comply with our licensing obligations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements.

Warnings and proactive contacts

If potential risk patterns are detected, Wanted Win Casino may, at its discretion:

• Display warning messages or pop-ups encouraging you to review your gambling behaviour and consider using limits or breaks.
• Temporarily restrict certain account functions (for example deposits) while we contact you for further information.
• Send informational emails highlighting safer gambling tools and external support organisations.
• In higher-risk situations, apply Time-Outs or self-exclusion on your behalf, or refuse to reopen closed accounts.

Our support team may initiate contact using the registered email address or other contact information available on your account where:

• There are strong indicators of loss of control or gambling harm;
• We are required to conduct enhanced checks under Curaçao licensing or AML rules;
• We believe contact is necessary to clarify your wishes regarding limits, self-exclusion or account status.

All interactions are intended to support you in making safer decisions. However, ultimate responsibility for your gambling choices, including the decision to seek professional help, remains with you.

Updates

The responsible gaming practices of Wanted Win Casino and the regulatory environment in which Dama N.V. operates (including changes to Curaçao's licensing regime and developments in Australian law and enforcement) may evolve over time. For this reason, the content of this Responsible Gaming page may be updated periodically.

• Notification of changes: Material changes to our responsible gaming tools or policies may be communicated through one or more of the following:
  • Updated information on this page on wantedwinbet-au.com;
  • Website banners or pop-up notices when you log in;
  • Emails sent to the address registered on your account, where appropriate.
• Review responsibility: It is your responsibility to review this page and the main Terms & Conditions at regular intervals so that you remain informed about how we manage responsible gaming and how these measures apply to your account.

Date of last update to this page: 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming at Wanted Win Casino, need assistance with setting limits or self-exclusion on wantedwinbet-au.com, or wish to provide feedback on our safer gambling measures, you can contact our support team at any time via the channels provided on the website, including live chat and the main help centre.

In addition, the following dedicated channels are available for responsible gaming matters where specified on the site:

• E-mail (Responsible Gaming enquiries): Please use the responsible gaming or support email address indicated in the "Contact Us" or "Responsible Gaming" sections of wantedwinbet-au.com. Clearly state "Responsible Gaming" in the subject line.
• Telephone: Where a customer support phone number is published on wantedwinbet-au.com, you may use it to discuss responsible gaming concerns, including requests for limits or self-exclusion. Call charges will depend on your provider.

Feedback and self-control request form

For your convenience, Wanted Win Casino may provide an online feedback or support request form in the "Responsible Gaming" or "Support" area of wantedwinbet-au.com. You can use this form to:

• Request assistance in setting or changing deposit, loss or session limits.
• Ask for a Time-Out or self-exclusion if you cannot access the relevant tools.
• Share suggestions about how we can improve our safer gambling measures.
• Provide feedback on any interaction with our support team concerning responsible gaming.

When submitting a request, please include your full name, registered email address, username and a clear description of the action you would like us to take. We will aim to respond within a reasonable timeframe, but you should not delay using emergency services or independent helplines if you or someone else is at immediate risk of harm.

Important legal note for Australian players: Wanted Win Casino accepts customers from Australia on a "grey market" basis and is not licensed by the Australian Communications and Media Authority (ACMA). As a result, you will generally not have recourse to Australian consumer protection regulators. Your primary avenues for raising concerns are the internal complaints procedures described in our Terms & Conditions and, where applicable, any independent dispute resolution mechanisms available under our Curaçao licence.