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Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services made available via the website https://wantedwinbet-au.com (the "Website") and any related mobile or desktop applications (together, the "Services"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms and all policies referenced herein. If you do not agree, you must not use the Services. These Terms are effective as of 1 January 2026 and supersede any previous version for Australian-facing use of the Services.

Definitions

In these Terms, unless the context indicates otherwise:

  • "Operator" means Dama N.V., a company registered in Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, licensed for gaming services under Master License No. 8048/JAZ2020-013 via Antillephone N.V., together with its payment processor Strukin Limited (Cyprus) and any affiliated entities acting in connection with the operation of Wanted Win Casino on https://wantedwinbet-au.com.
  • "Website" means https://wantedwinbet-au.com and all subdomains through which the Wanted Win Casino services are offered to players located in Australia, as well as any related downloadable client or application.
  • "Brand" or "Wanted Win Casino" means the online gambling brand "Wanted Win Casino" operated by the Operator under these Terms for users accessing the Services in or from Australia via the Website. References to "Wanted Win Casino" denote this AU-facing version of the Brand on wantedwinbet-au.com.
  • "User" or "Player" or "you" means any natural person who accesses the Website, creates an account, or uses any of the Services, whether or not they place real-money bets.
  • "Account" means a personal, non-transferable gambling account registered in your name with the Operator and maintained on the Website.
  • "Services" means all products and functionalities offered by the Operator via the Website, including but not limited to casino games, slots, live dealer games, table games, promotional offers, bonus programs, and associated payment processing.
  • "Game(s)" means any gambling or betting product made available on the Website, including games supplied by third-party software providers.
  • "Bet" or "Wager" means any real-money or bonus-money stake you place on a Game via your Account, including any automatic or repeat bets enabled through the Game interface.
  • "Real Money Balance" means the portion of your Account balance consisting of deposits you have made and cash winnings thereon, not subject to any wagering requirements.
  • "Bonus Balance" means any funds, free spins, or other promotional value credited to your Account by the Operator and subject to specific bonus terms, including wagering and withdrawal restrictions.
  • "Bonus" means any promotional offer, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards, tournaments, and any other benefit granted under promotional campaigns, whether described on the Website or in targeted communications.
  • "Wagering Requirement" means the minimum number of times Bonus funds, winnings derived from a Bonus, or deposit amounts must be staked in qualifying bets before associated funds may be withdrawn.
  • "KYC" or "Know Your Customer" means the identity and verification checks the Operator conducts, including but not limited to proof of identity, address, source of funds, and payment method ownership, for regulatory and anti-money-laundering (AML) purposes.
  • "Payment Processor" means Strukin Limited and any other third-party entity authorised by the Operator to process deposits to and withdrawals from your Account, including intermediaries for PayID, card, voucher, and crypto transactions.
  • "Prohibited Jurisdictions" means countries or territories where online gambling with the Operator is not permitted under its licence conditions or local law. Australia is not a licensed jurisdiction for the Operator; Australian players use the Services on a so-called "grey market" basis, subject exclusively to these Terms and Curaçao law.
  • "Business Day" means a day (other than a Saturday, Sunday, or public holiday) when banks are open for business in Curaçao and Cyprus.

Account Registration

Eligibility and Age Verification

  • Legal age: You may only open an Account and use the Services if you are at least 18 years old or above the legal age for gambling in your jurisdiction of residence, whichever is higher. For Users in Australia, you must be 18+.
  • Capacity and personal use: By registering, you confirm that:
    • you act on your own behalf and not for any third party;
    • you are legally capable of entering into binding contracts;
    • you are not classified as a problem gambler and have not self-excluded with the Operator or any Australian self-exclusion schemes; and
    • you are not located in a jurisdiction where use of the Services is unlawful.
  • Residency and AU "grey market" status: For Users located in Australia, you acknowledge that:
    • the Operator holds no Australian licence (including from ACMA or any State/Territory authority);
    • Australian consumer and gambling laws and complaint schemes generally do not apply to your relationship with the Operator; and
    • your recourse is limited to the internal complaints process and Curaçao-based dispute mechanisms as described in these Terms.

Registration Process

  1. Account creation: To register, you must complete the online form on the Website, providing at minimum:
    • full legal name;
    • date of birth;
    • country of residence (for AU-facing use, Australia);
    • current email address and mobile number, where requested;
    • chosen username and password; and
    • preferred currency, including AUD or other currencies supported by the Operator.
    You must accept these Terms and any applicable privacy and bonus policies during registration.
  2. Email and contact verification: The Operator may require you to verify your email address and/or mobile number via a confirmation link or code. Access to deposits, bonuses, or withdrawals may be restricted until verification is completed.
  3. Single account policy: You may only create and maintain one Account with the Operator for the AU-facing Website. Multiple accounts, including across similar details or IP addresses, may be treated as "duplicate accounts" and may be closed, with bonuses cancelled and winnings voided at the Operator's discretion.

KYC, Identity and Source of Funds

  1. Mandatory verification: To comply with Curaçao licensing rules and international AML standards (including under the upcoming Curaçao LOK regime), the Operator may at any time request KYC documentation, including but not limited to:
    • valid government-issued photo ID (passport, ID card, driver's licence);
    • proof of residential address (utility bill, bank statement not older than 3 months);
    • proof of ownership of payment methods used, such as bank statements, card photos with masked digits, crypto wallet screenshots; and
    • evidence of source of funds/source of wealth when required (payslips, tax returns, sale agreements, etc.).
  2. Verification timing: The Operator may:
    • conduct KYC checks before allowing deposits or gameplay;
    • require completion of KYC before any withdrawal is processed; and
    • request updated documentation periodically or when cumulative deposits, withdrawals, or activity levels reach certain thresholds.
  3. Non-compliance: If you fail to provide accurate, complete, or legible documentation, the Operator may:
    • freeze your Account and suspend gameplay;
    • cancel bonuses and confiscate winnings if fraud or misrepresentation is suspected; and
    • terminate your Account as set out under "Termination & Suspension".

User Obligations and Account Security

  • Accuracy of data: You must ensure all information provided during registration and throughout the life of your Account is truthful, complete, and up to date. You must promptly update your details on the Website or by contacting support if they change.
  • Password and access: You are solely responsible for maintaining the confidentiality of your login credentials and for securing the devices used to access the Services. Any activity conducted through your Account will be deemed to have been carried out by you.
  • Unauthorised access: If you suspect that your Account has been compromised or accessed without authorisation, you must immediately change your password and contact customer support. The Operator is not liable for losses incurred due to failure to maintain adequate security, subject to the limitation of liability section.
  • Prohibited behaviour: You must not:
    • open an Account or play on behalf of another person;
    • use the Services for any illegal purpose, including money laundering or fraud;
    • use VPNs, proxy servers, or any other tools to bypass geo-blocking or regional restrictions, where applicable; or
    • attempt to manipulate outcomes, exploit bugs, or collude with other players.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Game rules and RTP: Each Game is governed by its own rules, pay tables, and return-to-player (RTP) percentages, as provided by the relevant software provider. You must familiarise yourself with these rules before placing any Bet. In case of any conflict between Game-specific rules and these Terms, the Game rules prevail for gameplay mechanics and payouts, while these Terms govern the contractual relationship.
  • Bet acceptance: A Bet is deemed accepted once it has been recorded by the Operator's systems and appears in your Account or Game history. The server time of the Operator constitutes the sole and conclusive evidence of the time a Bet was placed, accepted, and resolved.
  • Minimum and maximum bets: Each Game has its own minimum and maximum bet limits, which may vary by currency or player segment. The Operator reserves the right to adjust limits, including for specific players, based on risk management policies, without prior individual notice.
  • Types of bets: The Website may offer:
    • standard single-spin or single-round bets on slots and table games;
    • multi-hand or multi-bet configurations in certain games;
    • live dealer bets in live casino streams; and
    • tournament entries or leaderboard-based competitions.
    Availability of specific bet types may differ for Users accessing from Australia.

Bet Confirmation, Cancellation and Modification

  1. Irreversibility of accepted bets: Once a Bet has been placed and accepted by the Operator's systems, it cannot be cancelled or modified by the Player. It is your responsibility to check that your wager amount, currency, and Game selection are correct before confirming.
  2. Operator's right to void or adjust bets: The Operator may, in its sole discretion, declare a Bet or series of Bets void, or adjust the outcome, if:
    • a technical failure (including hardware, software, or network issues) caused an error in Game operation, odds display, or result recording;
    • the Bet was placed after the outcome was already known or should reasonably have been known by you;
    • fraud, collusion, use of automated betting software (bots), or exploitation of vulnerabilities is suspected; or
    • the Bet contravenes these Terms, game rules, or applicable licensing requirements.
    In such circumstances, the Operator may restore the balance to the state prior to the disputed Bet and inform you accordingly.
  3. Disputed results: The outcome recorded on the Operator's or the game provider's server is final and conclusive. If your on-screen balance differs from the Operator's records, the server records will prevail. You may request a review of the game log through customer support if you believe an error occurred.

Live Casino and Chat Conduct

  • Respectful behaviour: When taking part in live casino games, live chat features, or any interactive elements, you must behave respectfully towards dealers, staff, and other players. You must not use language or share content that is abusive, threatening, defamatory, obscene, racist, sexist, discriminatory, or otherwise inappropriate.
  • Prohibition of advertising and solicitation: You must not use chat or any feature of the Services to advertise other websites, services, or products, solicit funds, or promote external gambling platforms, including other versions of Wanted Win outside wantedwinbet-au.com.
  • Fraud and collusion: You must not:
    • collude with other players to gain an unfair advantage;
    • share information about other players' strategies or private information;
    • use multiple accounts or coordinate play through third parties; or
    • engage in any conduct that undermines fair play or the integrity of Games.
  • Enforcement: The Operator may mute, restrict, or permanently disable chat access; withhold bonuses; void Bets; or suspend or terminate your Account where it reasonably believes that you have breached these conduct rules.

Bonus Terms

General Bonus Conditions

  • Separate bonus terms: All Bonuses offered on the Website are subject to these Terms and the specific Bonus Terms published at or linked from:
    • https://wantedwin.com/bonus-terms; and/or
    • the dedicated promotion page on wantedwinbet-au.com or within promotional communications.
    In the event of inconsistency, the specific Bonus Terms for a promotion prevail over this section.
  • Eligibility: Bonuses may be limited to:
    • new Players (welcome bonuses);
    • Players from certain jurisdictions (for AU-facing offers, Australia unless otherwise stated);
    • Players who meet minimum deposit or activity thresholds; or
    • invited Players under targeted campaigns.
    The Operator may exclude particular Users or groups from Bonus participation for risk or compliance reasons.

Activation, Wagering and Timeframes

  1. Bonus activation: Some Bonuses require a minimum deposit, entry of a bonus code, or manual opt-in via the cashier or promotion page. Details will be stated in the specific promotion.
  2. Wagering requirements: Unless otherwise specified:
    • deposit bonuses must be wagered a stated number of times (e.g., 40x bonus amount or 40x bonus plus deposit);
    • winnings from free spins or no-deposit bonuses are credited to your Bonus Balance and subject to wagering before conversion to Real Money Balance; and
    • only qualifying bets on eligible Games count towards wagering.
    The Operator may apply different wagering contributions by game category (for example, slots 100%, table games 10%, live games 0%), as described in the Bonus Terms.
  3. Time limits: Bonuses and free spins generally expire if wagering requirements are not fulfilled within the timeframe stated in the promotion (for example, 7 - 30 days from crediting). Upon expiry, the Bonus and any associated winnings may be forfeited.
  4. Maximum bet with active bonus: While a Bonus is active, you must not exceed the maximum bet amount per spin/round stated in the Bonus Terms. Exceeding the maximum bet may lead to confiscation of bonus funds and winnings.

Prohibited Games and Actions

  • Excluded games: Certain Games may be excluded from Bonus play or may contribute 0% towards wagering requirements. These exclusions are listed in the Bonus Terms or on the promotional page. Playing excluded Games with an active Bonus may result in forfeiture of the Bonus and any related winnings.
  • Irregular play: The following activities are considered irregular play and may lead to cancellation of Bonuses and associated winnings:
    • placing low-risk bets or hedging strategies (such as betting on red and black simultaneously in roulette);
    • using Bonus funds solely to progress through game features or bonus rounds and completing such features with real money after wagering is met ("bonus abuse");
    • deliberately accumulating Bonus rounds or free spins using bonus money and then switching to real money play; and
    • creating multiple accounts or coordinating play with others to take unfair advantage of promotions.

Combining Promotions and Bonus Removal

  • Non-cumulative offers: Unless explicitly stated, only one active Bonus may apply to your Account at any given time. You may not combine welcome bonuses with other deposit bonuses, cashback, or similar promotions on the same deposit.
  • Opting out: You may request cancellation of an active Bonus by contacting customer support. If you cancel a Bonus before completing the wagering requirements, the Bonus amount and any winnings generated from it will generally be removed from your Account, while the remaining Real Money Balance will remain available.
  • Operator's rights: The Operator reserves the right to:
    • amend or withdraw any promotion at any time, subject to honouring benefits already earned in accordance with the applicable Bonus Terms;
    • limit individual Players' eligibility for Bonuses where bonus abuse, collusion, or risk behaviour is suspected; and
    • refuse to grant or pay out Bonuses where the eligibility requirements have not been met.

Payments & Withdrawals

Deposits

  1. Deposit methods for AU Players: For Users accessing Wanted Win Casino via wantedwinbet-au.com, typical deposit options may include:
    • PayID or "Instant Bank Transfer" via third-party processors;
    • Neosurf vouchers or similar prepaid methods;
    • credit/debit cards (Visa, Mastercard), where available; and
    • cryptocurrencies such as BTC, ETH, USDT, LTC, DOGE processed through CoinsPaid or comparable providers.
    Availability may vary over time due to bank, processor, or regulatory changes in Australia and internationally.
  2. Deposit limits and fees: The Operator may set minimum and maximum deposit limits per transaction and per day, week or month. Some payment providers may charge fees for processing or currency conversion (typically 2 - 3% where AUD is converted to EUR/USD or other settlement currencies). Any such charges are your responsibility.
  3. Deposit processing time: Most deposits are processed instantly. However, delays can occur due to intermediary banks, payment processors, or blockchain network congestion in the case of cryptocurrencies.
  4. Turnover requirement and anti-money-laundering: To comply with AML policies, you must generally wager your deposited funds at least three (3) times ("3x turnover") before requesting a withdrawal. If you request a withdrawal without meeting this threshold, the Operator may:
    • charge a fee of up to 10% of the amount withdrawn; and/or
    • decline the withdrawal and request that the funds be wagered to the required turnover.

Withdrawals

  1. Withdrawal methods and "return to source" principle: Withdrawals will, where reasonably possible, be processed back to the same method and in the same currency used for deposit. If this is not feasible (for example, PayID withdrawals not being supported, card restrictions, or technical limitations), the Operator may offer alternative withdrawal methods, including bank transfer or cryptocurrencies, subject to KYC and AML checks.
  2. Limits for AU Players: Standard withdrawal limits for Wanted Win Casino are:
    • up to AUD 10,000 per week; and
    • up to AUD 30,000 per calendar month,
      • unless a higher limit is agreed for VIP or high-roller players in writing. Progressive jackpot wins or exceptionally large wins may be paid in instalments, subject to negotiation and technical or licensing constraints.
    • Processing times: Indicative timeframes, subject to KYC completion and risk checks, are:
      • cryptocurrency withdrawals: 0 - 2 hours after approval;
      • e-wallet or similar methods (if available): 0 - 24 hours after approval;
      • bank transfers (including via intermediaries): 3 - 7 Business Days;
      • no processing of bank transfers on weekends or bank holidays in relevant jurisdictions.
      These are estimates only; actual times may vary due to third-party factors.
    • Verification and security checks: The Operator may:
      • request KYC documentation as a condition for any withdrawal, regardless of amount;
      • require additional proof of payment method ownership and source of funds for cumulative or large withdrawals;
      • amend or cancel withdrawals pending investigation of suspicious activity or potential breach of these Terms.

Currency, Conversion and Fees

  • Account currency: You may select the currency (including, where available, AUD) for your Account at registration, though certain Games or payment options may settle in different base currencies used by the Operator or its providers.
  • Conversion rates: Where currency conversions occur (for example, depositing AUD through a processor that settles in EUR or USD), such conversions will be carried out at the rate applied by the Operator or the payment provider at the time of the transaction, which may include a margin. The Operator is not responsible for any exchange rate losses or fees.
  • Administrative fees: The Operator may, in limited circumstances such as repeated deposit/withdrawal cycling with minimal play, charge a reasonable administrative fee or decline transactions to mitigate AML risk and operational costs.

Refunds, Chargebacks and Bonus-Related Adjustments

  • Refund policy: Deposits are not normally refundable. Refunds may be considered in exceptional circumstances at the Operator's sole discretion, provided that funds have not been used for substantial gameplay or bonus abuse.
  • Chargebacks and reversals: If you initiate a chargeback, reversal, or dispute of a transaction with your bank, card issuer, or payment provider:
    • the Operator may immediately suspend or close your Account;
    • all Bet outcomes may be voided, and associated winnings cancelled; and
    • the Operator may pursue recovery of the disputed amounts, chargeback fees, and associated costs.
  • Bonus-related adjustments: If a withdrawal is processed that includes Bonus funds or winnings not yet meeting the wagering requirements, the Operator may:
    • deduct the Bonus and associated winnings from the withdrawal; or
    • cancel the Bonus and adjust your Account balance to reflect Real Money only, in accordance with the relevant Bonus Terms.

Limitation of Liability

Operator's Obligations and Fairness of Games

  • Provision of Services: The Operator undertakes to provide the Services with reasonable skill and care, using licensed software providers and maintaining the integrity and fairness of Games in accordance with Curaçao licensing conditions and industry standards.
  • Random number generation: Game outcomes are determined by random number generators (RNGs) or equivalent live-dealer mechanisms supplied by reputable third-party providers. Independent testing and certification may be performed where required by regulators or licensors.
  • Accuracy of information: The Operator endeavours to ensure that information on the Website (including balances, transactions, and promotional descriptions) is accurate. However, minor display errors, latency, or caching issues may occur, and only the records on the Operator's servers and/or the game providers' servers will be treated as final.

Exclusions and Limitations

  1. General limitation: To the maximum extent permitted by applicable law:
    • the Services are provided on an "as is" and "as available" basis; and
    • the Operator disclaims all warranties, representations, and conditions, express or implied, including those relating to merchantability, fitness for a particular purpose, or non-infringement.
  2. Technical failures and external factors: The Operator is not liable for any loss or damage arising from:
    • failures of your hardware, software, internet connection, or power supply;
    • interruptions, delays, or data loss due to network congestion or third-party service outages;
    • errors or downtime of payment systems, banks, or blockchain networks; or
    • events beyond the Operator's reasonable control (force majeure), including regulatory actions affecting payment intermediaries or access for AU players.
  3. Indirect and consequential loss: The Operator is not liable for any indirect, incidental, consequential, special or punitive damages, loss of profits, business, data, goodwill, or opportunity arising out of or in connection with your use of the Services, even if the possibility of such damage has been advised.
  4. Maximum compensation: Without prejudice to the above:
    • the Operator's total aggregate liability to you for any single incident or series of related incidents shall not exceed the greater of:
      • (a) the amount of the Bet or Bets that gave rise to the disputed outcome; or
      • (b) the net amount of deposits you made into your Account during the three (3) months preceding the incident; and
    • for clearly erroneous Bet settlements or technical glitches, the Operator's liability is, in any event, limited to the amount of the disputed Bet(s) or the actual funds lost due to the error, whichever is lower.

Australian Regulatory Context

  • No Australian licence: You acknowledge that the Operator is not licensed by the Australian Communications and Media Authority (ACMA) or any Australian State/Territory gambling regulator. Your legal relationship with the Operator is governed by Curaçao law as set out below, and you cannot rely on Australian consumer, gambling, or dispute resolution regimes in relation to the Services.
  • Blocking and enforcement: Australian authorities may direct internet or payment service providers to block access to the Website or certain payment channels. The Operator is not liable for any loss or inconvenience arising from such regulatory actions, including the inability to access your Account or process deposits/withdrawals, provided any remaining positive Real Money Balance will be paid out subject to applicable law and these Terms.

Intellectual Property Rights

Ownership of Content and Software

  • Operator and third-party rights: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, databases, Game content, graphics, logos, trademarks, text, audio, video, and user interface elements, are owned by the Operator, its group companies, or its third-party licensors and software providers.
  • Limited licence to use: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services on your personal devices solely for non-commercial entertainment purposes.

Restrictions on Use

  • Prohibitions: You must not, without prior written consent of the Operator:
    • copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, or create derivative works from any part of the Website or Services;
    • decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the software used in connection with the Services, except to the extent permitted by mandatory law;
    • use any automated system (including bots, crawlers, spiders, or scrapers) to access, retrieve, or index any portion of the Website or Services;
    • remove, alter, or obscure any copyright, trademark, or other proprietary notices contained on the Website or in the Games; or
    • use the "Wanted Win Casino" brand or any related branding elements in connection with any domain, product, or service other than wantedwinbet-au.com, including any imitation of "Wanted Win Casino".
  • Third-party content: You acknowledge that certain Games and materials are supplied by third-party providers who retain all intellectual property rights therein. Your use of such content is strictly limited to participating in the Games through the Services.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with its privacy policy, as updated from time to time. This includes data required for Account management, KYC, AML, responsible gambling tools, and marketing communications, where applicable.

  • Reference to privacy policy: By using the Services, you acknowledge and agree that your data will be processed as described in the Operator's privacy policy available on the Website (and, where referenced, at https://wantedwin.com/responsible-gaming and related pages). You should review that policy carefully before registering an Account.
  • International transfers: As the Operator is based in Curaçao and uses payment and technology providers in various jurisdictions (including Cyprus and the EU), your personal data may be transferred and stored outside your country of residence, including outside Australia, subject to appropriate safeguards as required by applicable data protection laws.
  • Retention and rights: The Operator retains personal data for as long as necessary to comply with legal obligations (including AML), resolve disputes, and enforce agreements. You may have rights to access, rectify, or delete certain personal data, or to object to specific processing, in accordance with applicable law and the privacy policy.

Changes to Terms

Updating These Terms

  • Right to amend: The Operator may modify these Terms, including bonus and payment conditions, from time to time to reflect changes in law, licensing requirements, technical and security developments, or business practices.
  • Effective date: Each revised version will bear an updated "last updated" or effective date (for AU-facing use extended into 2026) and will take effect upon publication on the Website, unless otherwise required by law.

Notification and Acceptance

  • Notice mechanisms: Where material changes are made, the Operator will use reasonable efforts to notify you via one or more of the following:
    • a prominent banner or pop-up notice on the Website at login;
    • an email to the address registered on your Account; or
    • an in-account message or notification.
  • Continued use as acceptance: By continuing to use the Services after the effective date of the updated Terms, you are deemed to have accepted the changes. If you do not agree to the revised Terms, you must cease using the Services and may request closure of your Account in accordance with the Termination & Suspension section.

Termination & Suspension

Termination by the User

  • Account closure request: You may request closure of your Account at any time by contacting customer support through the channels listed in the Contact Information section. The Operator may require verification of identity before acting on such requests.
  • Withdrawal of remaining funds: Upon closure of your Account at your request, any remaining Real Money Balance (excluding Bonus funds not converted to cash) will be paid to you, subject to:
    • completion of KYC checks where required;
    • compliance with the 3x turnover requirement or applicable fees as described in Payments & Withdrawals; and
    • no suspicion of fraud, chargebacks, or breach of these Terms.

Suspension and Termination by the Operator

  1. Grounds for suspension or termination: The Operator may suspend, restrict, or terminate your Account, and/or void Bets, withhold Bonuses or winnings, where it reasonably believes that:
    • you have breached any provision of these Terms or related policies;
    • you have provided false or misleading information, including in KYC documentation;
    • you have engaged in fraud, money laundering, terrorist financing, or other criminal conduct;
    • you have used the Services in connection with another person's payment methods without proper authorisation;
    • you have self-excluded or been identified as a problem gambler (including via responsible gaming mechanisms on the Operator's websites); or
    • continuing to provide Services to you would contravene legal or regulatory obligations, including evolving requirements under the Curaçao LOK regime or actions by Australian regulators affecting grey-market operations.
  2. Consequences of suspension/termination: Depending on the circumstances, the Operator may:
    • freeze your Account pending investigation, during which you may be unable to place Bets, deposit, or withdraw;
    • cancel active Bonuses and associated winnings if bonus abuse or irregular play is established;
    • confiscate winnings derived from fraudulent or illegal activity; and
    • pay out remaining legitimate Real Money Balances where permitted by law and these Terms.
  3. Notification: The Operator will use reasonable efforts to inform you of the reasons for suspension or termination, except where prohibited by law or where doing so would jeopardise an ongoing investigation.

Governing Law & Jurisdiction

Applicable Law

  • Curaçao law: These Terms, your Account, and your use of the Services are governed by and construed in accordance with the laws of Curaçao, without regard to conflict-of-law principles. This applies regardless of your location, including where you are accessing the Website from Australia.
  • Mandatory local rules: Nothing in these Terms affects any mandatory statutory rights you may have under the laws of your country of residence that cannot be lawfully excluded or limited. However, you acknowledge that, due to the Operator's lack of an Australian licence, many Australian consumer protections and gambling-specific regimes will not be available in relation to the Services.

Dispute Resolution

  1. Internal complaints procedure: If you have a complaint or dispute regarding the Services, you must first contact the Operator's customer support using the Contact Information section, providing:
    • your full name and Account identifier;
    • a clear description of the complaint or dispute;
    • relevant dates, transaction IDs, and supporting evidence (screenshots, correspondence, etc.).
    The Operator will acknowledge receipt and endeavour to investigate and respond within a reasonable timeframe.
  2. Escalation and ADR (where available): If you are not satisfied with the Operator's final response, you may, where applicable under Curaçao licensing rules, refer the dispute to an approved alternative dispute resolution (ADR) body or the relevant Curaçao authority identified in the licensing information (for example, via the Antillephone N.V. validator for License No. 8048/JAZ2020-013).
  3. Courts of Curaçao: Subject to any mandatory ADR or regulatory procedures, you agree that any legal proceedings arising out of or relating to these Terms or the Services shall be brought exclusively in the competent courts of Curaçao, and you irrevocably submit to their jurisdiction.

Contact Information

The Operator encourages you to contact it with any questions, complaints, or requests in connection with your use of Wanted Win Casino on wantedwinbet-au.com.

  • Operator: Dama N.V.
  • Registration number: 152125
  • Registered and legal address: Scharlooweg 39, Willemstad, Curaçao
  • Payment processor (merchant of record for fiat transactions): Strukin Limited, Cyprus

Customer Support

  • Website: https://wantedwinbet-au.com
  • General support and complaints: via the help or support section and any contact forms made available on the Website.
  • Email and phone: At the time of drafting, a dedicated email address and telephone number for AU-facing operations are not specified in the available data. Where such details are displayed on the Website or within your Account interface, they form an integral part of this Contact Information section and may be used for both customer support and formal complaints.

Legal and Regulatory Contact

  • Licensing reference: Antillephone N.V. Master License No. 8048/JAZ2020-013 (validation available via the licence validator link provided on wantedwin.com and associated pages).
  • Responsible gaming and self-exclusion: Further information on responsible gambling tools, including self-exclusion options, limits, and support resources, is available on the Operator's responsible gaming page at:
    • https://wantedwin.com/responsible-gaming
    To apply self-exclusion or set limits for your AU-facing Account on wantedwinbet-au.com, you should use the tools provided in your Account settings or contact customer support.

All communications between you and the Operator may be recorded and retained for security, regulatory, and training purposes, in accordance with the privacy policy and applicable law.